COVID-19: Our Response
You may have questions about how we are operating during this season of COVID-19 and shutdowns. We remain open and ready to fulfill orders and assist our customers.
Q: Are orders still shipping out?
A: YES! We have taken steps to ensure the safety of our staff and customers as we continue to make aprons and ship orders.
- Order fulfillment: We are fulfilling orders same-day when placed before 11am PST.
- Safety: Our warehouse team is taking great care to follow safe and hygienic protocols, while also practicing social distancing. We are also doing a weekly viruscide treatment on our warehouse. We have distributed our inventory among other warehouses to accommodate a disruption in one location.
- Shipping: At this time we do not expect any disruption of shipping. We expect shipping times to match our shipping policies as long as USPS and FedEx are operating.
Q: Is there still someone to help me with my questions?
A: YES! As a precautionary measure, the majority of our administrative and customer service teams are working remotely. We are still available Monday to Friday, 8am to 5pm PST to answer any customer service questions by phone or email.
We recognize this situation is having a big impact on many of our customers. We feel a sense of responsibility to serve as we are better positioned than most to weather this storm. If you have any questions we didn't answer here feel free to reach out.
~ The ApronMen team